Got questions? We got answers!

If you can not find the answer to your question here, please check the Help page or send us an email using the Contact page.

Yes! We can create pretty much anything in 3D. Send us an email and we can discuss your requirements.

 

Absolutely. Just drop us an email and we will consider adding it.

Yes. We do not store any credit card details. Financial transactions run through secure payment gateways such as Paypal and Stripe.

In addition, our site is https and has a valid SSL security certificate issued by the Comodo Certificate Authority.

Yes, just go to your payment provider (Paypal or Stripe) and cancel your subscription.

We offer discounts for bulk purchases, please contact us if you wish to know more.

If you decide saVRee is not for you, you can cancel your subscription within seven days and we will refund your payment.

High browser security settings sometimes block our 3D model window from loading. Unfortunately, this is standard across all browsers. Lower the security settings on your web browser from ‘High’ to ‘Normal’ and this should solve the issue. 

Sometimes it is not necessary to animate models, but generally we try to give each model a working or assembly/disassembly animation.

This sometimes happens if you have been interacting with the model for a long period of time. To speed-up the zoom again, click twice (quickly) with the left mouse button anywhere on the model, the normal zoom speed will now be restored. 

 

Yes! Always fully interactive.

If you are using a computer, use your mouse, or a combination of your mouse and keyboard. If you are using a hand held device, you can interact in the same manner you would with other interactive applications i.e. bring two fingers together to zoom-in etc.

The controls in saVRee are designed to be intuitive. If using a computer, you can click, zoom, rotate or pan; further information is given below.

Click (left click) – clicking on annotations will load extra information such as images, text or hyperlinks.

Zoom (mouse scroll) – zoom-in to view details closely or zoom-out for an objective viewing position.

Rotate (left click and drag) – orbit around 3D models to view them from any angle. 

Pan (right click and drag) – move from left to right tangentially to the 3D model being viewed.

Models are animated to show how they operate (‘working animation'), or, how they are assembled and disassembled.

An example of a working animation is shown here.

An example of a disassembling animation is shown here.

Cross sections are used to gain a better perspective when viewing a model. For machinery, the cross section shows the internal workings of the machine when all parts are assembled. For components, the cross section reveals interior channels etc.

An example of a cross section is shown below.

Not yet. The cross sectional view took a long time to develop and is applied to all new models as standard, but we are still going through the process of retrofitting all our older models. It is quite a large task to retrofit several hundred models but we are trying to do this as soon as possible.

We apologise if your model is not available with a cross sectional view, but we will try to correct this asap so please check your model periodically to see if it has been updated. If you need a cross sectional view desperately, let us know and we will try to expedite this particular model for you.

A scene is used when showing a process that is better visualised in its normal environment. For example, we have used a scene to show how a barrage tidal power plant works because this gives the viewer a much better understanding of how it works (we show the entire power plant).

It does! In order for the annotations to work correctly, you must explode the model first. If you do not explode the model, you will often find that clicking on an annotation takes you to a strange camera angle where you can not see much. This is because the camera points at where the annotation is when the model is in the exploded position.

Note: We are trying to fix this issue in order to make the whole interactive experience more intuitive, but coordinating annotations with a moving camera position is quite difficult. Until we fix the issue, please explode the model in order to use the annotation and quiz features.

Yes. It is not necessary to give any written accreditation or other form of accreditation if you have an active Business Plan subscription, irrespective of where the videos are hosted e.g. you can publish on YouTube etc. and do not need to show the logo or give written accreditation. If your subscription is NOT active, then please just add some written accreditation or other form of accreditation to savree.com. Business Plus users are exempt from giving accreditation, even after their subscription expires.

Please note, if showing the saVRee logo as a form of accreditation, the logo should be shown in such a way that it is clearly visible (please do not reduce the logo size or conceal it).

 

Yes, providing some form of accreditation is given (written, or by showing the saVRee logo in your video or image).Once your subscription has ended, it is not allowed to use saVRee 3D models within any videos or other media unless some form of accreditation is given. Business Plus users are exempt from this requirement.

 

Yes. If you have an active Business Plan subscription, you do not need to give accreditation, irrespective of where your images or videos are shown/used. If your Business Plan subscription is inactive, you must give some form of accreditation. Business Plus users do not need to accredit the images, ever.

Please note, if showing the saVRee logo, the logo should be shown in such a way that it is clearly visible (please do not reduce the logo size or conceal it).

Generally, no. Sometimes minor complications occur due to hardware or software. Updating your internet browser, or lowering your browser security settings, will usually fix most problems.

We will refund any purchased Plan that could not be used due to IT issues.

Standard VR glasses can cost as little as €5.99 or thousands of euros. To help get you up and running quickly, we recommend purchasing glasses in the €20-€50 range.

To load a model in VR:

1. Using your electronic device, load the desired saVRee 3D model.

2. Click on the ‘VR’ icon (located in the bottom right of the screen).

3. Place your electronic device in the VR glasses holder.

4. Adjust the lenses if needed until you have a crisp/clear picture.

5. You should now see the 3D model in a VR environment.

Depending on your VR glasses, you might be able to ‘walk’ around the VR environment and inspect the model from any angle and position.

Note: Your electronic device must have an internet connection in order to access saVRee, but you can still view the model if you lose your connection, as long as you don’t refresh the webpage.

The number of features available depends upon if you chose the Basic, Pro or Business plan. Details of each plan can be found here. All plans include access to all 3D models (through a web-browser and in VR).

If you are using the models to teach or instruct, you will only need the Basic plan.

A pro plan gives you access to all 3D models and courses, which is ideal if you are an e-learner.

The Business plan allows you to use our 3D models in your own training videos and power point presentations etc. Business Plus account holders do not have to give any accreditation and have access to the media database (thousands of technical images etc. that are available for download).

If you have any questions or doubts, please contact us!

No. You can only use the asset for the purpose for which you originally downloaded it. To use the asset for your new purpose, you can:

  • Using additonal MDB credits.
  • Opening another saVRee subscription. 

With both options, you can then download the asset again. You will be prompted in a pop-up window to declare the purpose for which you will be downloading the asset.

No. You can only use the asset for the purpose for which you originally downloaded it. To use the asset for your new purpose, you can:

  • Using additonal MDB credits.
  • Opening another saVRee subscription. 

With both options, you can then download the asset again. You will be prompted in a pop-up window to declare the purpose for which you will be downloading the asset.

Further Information

After declaring the purpose for downloading the asset, a license is granted to you for that purpose. If you download using MDB credits, the license is active and will remain so. If you have a subscription and you download an asset for use in an end product, you must finish the end product whilst your subscription is actve. For both options (credits and subscription), the license granted continues for the life of the end product (even if your subscription ends).

No. You can use downloaded assets as part of your own productions,  but you cannot sell the downloaded asset.

Acceptable Examples

You download an image and use it within a training video you produce; the image is only part of your training video and is not e.g. 95% of your video content.

You downloaded a video and use it within a marketing video you produce; the video is only part of your training video and is not e.g. 95% of your video content.

You download an image and use it within a PDF that you distribute; the image is only part of the entire PDF.

Unacceptable Examples

You download an asset and distribute it for free to others.

You download multiple assets and make them availalble for purchase to others.

 

Yes, you can use downloaded assets for commercial purposes. 

Acceptable Examples

You download an image and use it within a training video you produce; the image is only part of your training video and is not e.g. 95% of your video content.

You downloaded a video and use it within a marketing video you produce; the video is only part of your training video and is not e.g. 95% of your video content.

You download an image and use it within a PDF that you distribute; the image is only part of the entire PDF.

Unacceptable Examples

You download a video and it represents most of the value in your end product.

You download an image and it forms most of the value in your end product.

Further Information

The number of times you use an asset is irrelevant. You may use it as part of a YouTube video that has e.g. 100,000 views, or a PDF that is distributed to e.g. 4 people. The most important thing is to ensure you declare the purpose of asset usage when you download the asset from the media database.

 

Yes. You can use them for the purpose for which you downloaded them. For example, if the asset appears in a training video, the original licence/permission to use the asset remains, even after saVRee is out of business (which we hope does not happen any time soon!). This means that all assets you download are future-proof!

For each asset you download, and register the purpose, you are granted a license to use the asset in a non-exclusive, commercial, worldwide, and revocable basis, for one single use per registration. When downloading an asset from the media database, you will be prompted to enter a purpose for which the asset will be used. Each asset can be used for a specific purpose, not for multiple purposes. Below are some examples of what you could enter when declaring the asset's purpose.

Important: When you state the purpose intented for the asset, be as specific as possible.

 

Acceptable Purposes

'Used for internal watertube boiler powerpoint presentation.'

'Used for transformer equipment marketing PDF ('how gas relay works').'

'Used within 'introduciton to bolts' video course. Course is used internally for training purposes and sold commercially.'

Unacceptable Purposes

'Used for powerpoint presentation, marketing pdf, video course, maybe handbook pdf, youtube, and on main website.'

'Various projects'

Yes. Providing the asset is only part of your production, and not e.g. 95% of the final production.

No. Images posted online can easily be downloaded. Watermarks also do not help, as these can be easily removed.

No. You should not include the source file in any software or other tool that makes it possible for a user to extract the source file. For example, an image within a PDF contains the image but not the original source file of the image. Inserting an image file into software means the original file is within the software, which makes it easy for a user to extract and distribute.

No. You can’t use an asset in any application allowing an end user to customise a digital or physical product to their specific needs. No 'on demand', 'made to order' or 'build it yourself' applications. For example, you cannot use a downloaded image as part of a t-shirt configurator you made (where the image is shown on the t-shirt and can be printed onto the t-shirt if desired).

 

Generally not. You must not allow anyone to access any downloaded files that originate from the media database. You must also take all resonable measures to ensure this does not occur when you include the downloaded asset within your end product.

You can’t claim trademark or service mark rights over any asset downloaded from the media database, even if the asset is included within an end product you created. The original copyright and service rights are retained by saVRee.com.

No, credits do not expire. For example, if you purchase 10 credits they will remain in your account until you use them.

No. If you download an asset, you will use credits and these can not be refunded. Digital goods are not refundable because there is no way to ensure that assets are deleted after saVRee has refunded credits.

At present, no, but we are looking at making access available to people you designate. For example, you may wish to purchase credits for your entire department; this is a feature we wish to make possible in the future. At present, the credits purchased, or the subscription active, is allocated solely to the account owner.

Yes! Discounts are applied automatically as you purchase more credits.

Yes. You can request a refund for any unused credits at any time.