saVRee

FAQ

If you can not find the answer to your question here, please check the Help page or send us an email using the Contact page.

Yes. We do not store any credit card details. Financial transactions run through secure payment gateways such as Paypal and Stripe.

In addition, our site is https and has a valid SSL security certificate issued by the Comodo Certificate Authority.

Yes, just go to your payment provider (Paypal or Stripe) and cancel your subscription.

We offer discounts for bulk purchases, please contact us if you wish to know more.

If you decide saVRee is not for you, you can cancel your subscription within seven days and we will refund your payment.

We suggest trying saVRee for one month to see if you find value with what we offer. You can also visit our partner site (3d-knowledge.com) to view some of the 3D models we have shared publicly (these models are provided for free).

Note that an annual package represents the best value as it is 20% cheaper than paying monthly.

It is possible to upgrade your plan at a later date if you wish to switch from a monthly to an annual plan.

Sometimes it is not necessary to animate models, but generally we have given each model a working or assembly/disassembly animation. 

We are now retrofitting models to have multiple animations, but this is time time intensive so it might be a while for us to get through all the models in the database. If you desperately need a specific animation for a model, let us know and we will try to expedite that particular model.

This sometimes happens if you have been interacting with the model for a long period of time. To speed-up the zoom again, use the left mouse button and double click on the centre of the screen, the normal zoom speed will now be restored. 

Note: We are working on fixing this issue.

Yes! Always fully interactive.

You can see an example below of a user interacting with an animated 3D model. Note that you can interact with models at any time, it does not matter if the model animation is playing or not.

This video shows an example of a user interacting with a 3D model.

If you are using a computer, use your mouse, or a combination of your mouse and keyboard. If you are using a hand held device, you can interact in the same manner you would with other interactive applications i.e. bring two fingers together to zoom-in etc.

The controls in saVRee are designed to be intuitive. If using a computer, you can click, zoom, rotate or pan; further information is given below.

Click (left click) – clicking on annotations will load extra information such as images, text or hyperlinks.

Zoom (mouse scroll) – zoom-in to view details closely or zoom-out for an objective viewing position.

Rotate (left click and drag) – orbit around 3D models to view them from any angle. 

Pan (right click and drag) – move from left to right tangentially to the 3D model being viewed.

Models are animated to show how they operate (‘working animation), or, how they are assembled and disassembled.

An example of a working animation is shown here.

An example of a disassembling animation is shown here.

3D-knowledge.com is saVRee.com’s predecessor and was originally operated by our founder as a hobby website. Several 3D models are still available on 3D-knowledge.com because they were included in the original YouTube channel videos associated with the website. No further changes to the 3D-knowledge.com will occur although the YouTube channel will be actively developed. In the future, the 3D-knowledge.com logos on the 3D models will be progressively removed.

If you have not done so already, please check out the 3D-knowledge.com website to see where it all started.

Cross sections are used to gain a better perspective when viewing a model.

For machinery, the cross section shows the internal workings of the machine when all parts are assembled. For buildings, we use the cross section to remove the outer shell and make viewing of the interior easier.

An example of a cross section is shown below.

Unfortunately, not yet. The cross sectional view took a long time to develop and is applied to all new models as standard, but we are still going through the process of retrofitting all our older models. It is quite a large task to retrofit several hundred models but we are trying to do this as soon as possible.

We apologise if your model is not available with a cross sectional view, but we will try to correct this asap so please check your model periodically to see if it has been updated. If you need a cross sectional view desperately, let us know and we will try to expedite this particular model for you.

A scene is used when showing a process that is better visualised in its normal environment.

For example, we have used a scene to show how a barrage tidal power plant works because this gives the viewer a much better understanding of how it works. You can see a snapshot of the 3D model below.

It does! In order for the annotations to work correctly, you must explode the model first. If you do not explode the model, you will often find that clicking on an annotation takes you to a strange camera angle where you can not see much. This is because the camera points at where the annotation is when the model is in the exploded position.

Note: We are trying to fix this issue in order to make the whole interactive experience more intuitive, but coordinating annotations with a moving camera position is quite difficult. Until we fix the issue, please explode the model in order to use the annotation and quiz features.

Yes, providing the saVRee logo is shown when interacting with the 3D models. If you are using screen capture software such as Camtasia, just ensure the saVRee logo is in the top corner of the screen capture. It is not necessary to give any written accreditation or other form of accreditation.

Please note, the saVRee logo should be shown in such a way that it can be clearly seen.

Generally, no. Sometimes minor complications occur due to hardware or software. Updating your internet browser, or lowering your browser security settings, will usually fix most problems.

We will refund any purchased Plan that could not be used due to IT issues, but the refund application should be made within one week of your initial purchase. 

Standard VR glasses can cost as little as €5.99 (Google Cardboard on Amazon as of 03/09/2017) or thousands of euros. To help get you up and running quickly, we recommend purchasing glasses in the €20-€50 range.

Yes, providing the saVRee logo is shown somewhere on the screen captured video (the logo is usually fixed in the top left corner of the screen). It is not allowed to use saVRee 3D models within any videos or other media unless the saVRee logo is shown somewhere on the image or video etc. and is clearly visible.

Yes, providing the saVRee logo is shown somewhere on the screen captured image. Our marketplace has watermarked images that are ready to use, but you can also use a snipping tool and make your own images providing the saVRee logo is pinned to the image and is clearly visible. It is not necessary to give any written accreditation or other form of accreditation.

Only users with a Business account can add content, if you do not have a Business account, all content at saVRee.com is the property of saVRee.

There are two exceptions to this rule:

If you have a Business account and have paid for custom work to be added to your account (3D models, written content, animations, procedures, etc.), you own this custom content.

If you have uploaded your own content to the saVRee learning management system (LMS) (power point presentation, written content etc.), you retain ownership of this content.

Excluding the two above examples, saVRee owns all content. We distribute all our materials under fixed term licensing only, it cannot be purchased outright.

Virtual Reality (VR) is a feature available for Pro and Business users, if you have a Basic Plan, you will need to upgrade.

To load a model in VR:

1. Using your electronic device, load the desired saVRee 3D model URL.

2. Click on the ‘VR’ icon (located on the toolbar at the bottom of the screen).

3. Place your electronic device in the VR glasses holder.

4. Adjust the lenses if needed until you have a crisp/clear picture.

5. You should now see the 3D model in a VR environment.

Depending on your VR glasses, you might be able to ‘walk’ around the VR environment and inspect the model from any angle and position.

Note: Your electronic device must have an internet connection in order to access saVRee, but you can still view the model if you lose your connection, so long as you don’t refresh the webpage!

Courses within saVRee are created by grouping Units into a specific order.

Units consist of written content, videos, 3D models, podcasts and quizzes etc. Units are combined together to form Courses.

Only you and your invited users can view your uploaded materials. For example, if you have 100 licenses, your learning materials are viewable by you and the other 99 users you invited to the account. Other un-invited users have no access to your account and thus cannot view any custom content you have uploaded. This ensures that your materials remain yours and are not available to all saVRee users.

The number of features available depends upon if you have opted for the Basic, Pro or Business plan. Details of each plan can be found here. All plans include access to all 3D models, but some restrictions apply concerning the additional features such as annotations, videos and podcasts.

If you are using the models to teach or instruct, you will only need the Basic plan. If you wish to gain a deeper understanding of each model, it might make sense to upgrade your plan.

If you have any questions or doubts, please contact us!